Business Process Outsource is a multi-billion dollar industry and is going to be massive in times to come. But what has caused this unexpected growth in the BPO Services in the last decade? The convenient process handling with its multi-dimensional skilled force has helped the businesses choose them as a reliable partner. Moreover, the efficiency and the cost-effective factor have made call centers and BPOs a popular choice.
With so many industries effectively outsourcing work to the third-party organizations, more BPOs are emerging as a promising entity. Outsourcing to BPOs at an offshore and near-shore location has been a growing trend as the currency difference helps companies to opt for a cheaper option. Call center services in Dubai and other parts of the globe offer complete solutions to the significant core and non-core business processes.
Outsourcing to call center in India is also a common sight in western countries as the availability of vast human resource at relatively low rates have made it possible for companies to have access to talents with a reduced cost. But before we jump into this topic in details, let us have a comprehensive look at the BPO and its types. So let’s dig in!
Table of Contents
What is BPO or Business Process Outsourcing?
BPO is a process wherein a third-party service provider gets hired to carry out one or more business activities. It takes the responsibility of carrying out all the business activities seamlessly and effectively.
BPO Services often gets referred to as externalization or subcontracting. Previously, it remained confined to only the manufacturing industry. But now, it is used for multiple business processes. All the ventures from different sectors have found a reliable partner in a BPO.
Highlighting benefits of Business Processing Outsourcing
- BPO (Business Process Outsourcing) is a type of re-appropriating that requires the involvement of third-party companies for one or more business endeavors.
- Agencies are providing BPO Services that offer inbound and outbound call handling.
- With business process outsourcing, you can reap benefits like reduced operational costs, higher efficiency, in-depth market insight, and worldwide business expansion.
Types of BPO Services
BPO Services get categorized into three classes based on the location of the outsourcing partner. These are domestic, international, and near-shore outsourcing.
Onshore Outsourcing: When a company hires a BPO service provider functioning in the same country, it gets termed as onshore outsourcing.
Nearshore Outsourcing: When a company hires a BPO service provider functioning in the adjoining country.
Offshore Outsourcing: When a company hires a BPO service provider functioning in a different country. Offshore outsourcing is also known as offshoring.
Inbound and Outbound Call Centres
There are some technical differences between outbound and inbound call centers. However, the difference lies in the customer service executives’ response to client inquiries. The working principles of the outbound and inbound call centers vary. Outbound call centers aim at lead generation, whereas inbound call center agents aim at improving customer experience.
Outbound call center executives aim at converting potential leads into regular customers. On the other hand, inbound call centers troubleshoot problems faced by the consumers while availing the serves. It proactively helps to increase customer retention and build reliability.
Why do western countries consider outsourcing to India?
Business process outsourcing or BPO services gained prominence over the years. There are reasons why western countries consider outsourcing in India. The primary reason being the cost factor! Exchange of wages in Asian countries like India is less in terms of dollars.
For the same amount they pay, the employees in western nations can get more leveraged work on outsourcing their activities to call center in India and other Asian countries.
Additionally, since the time zones of the Western and Asian countries complement each other, they can get their work done within a 24-hour time frame.
In other words, whenever it is midnight in the US, it is daytime in India. So it is more likely to get work done around the clock.
What’s more, employees in Asian countries like the Philippines and India can speak fluent English than that of the European or American Counterpart.
So other than cost, the quality of work is why Western countries consider Outsourcing to India. The BPO industry went through unprecedented changes over the past years. It is the reason why Indian and Asian organizations now excel at back-office work more than their American or European competitors.
1. Be competent and gain an edge over the competitors
Regardless of the size and nature of your business enterprise, Outsourcing BPO Services to India can help you gain an edge above your competitors. When it comes to competition with the big players in the industry, SNB’s strengthen businesses to run without bothering about the overhead costs.
It helps you to maximize the benefits of your resources. It lets you manage your existing staff members, maximizing flexibility and reap time zone benefits; you are more likely to give a head-on collision to organizations a run for their cash. BPO outsourcing ensures that everything goes smooth. It allows smaller companies to focus more on their core business activities than ever. They can concentrate on activities that only enterprises could like account management and customer support.
2. Saving time and money
Indeed, business houses consider outsourcing to call center services in Dubai to save money and time. Business houses incur a large portion of overhead costs due to human resources. The training, recruiting, and onboarding process proves to be time-consuming and expensive. Businesses often find their employees stretched too thin to boost overall productivity, while the workload may not justify hiring.
As mentioned above, outsourcing to India can save you time and money. It is because hiring Asian or Indian workers costs you lesser than that of the developed nations.
For instance, the cost may shift between 75 to 150 US dollars each hour for hiring Indian workers. Not just the personnel costs, organizations can also save money on office space and IT foundation with BPO Outsourcing.
3. Time Zone Benefit
Off the chance that you’re planning business expansion, consider outsourcing to India. Leverage activities that need fluency in the local language and require in-depth market insight. It will help to boost overall productivity while making business expansion a breeze.
Outsourcing gives you an opportunity to expand the business to foreign countries. However, one of the common problems faced by global business partners is the time ones. For instance, a business headquartered in San Francisco will face difficulties while outreaching places like Australia or India.
However, BPO services grant you better coverage of time ones. It is because you have workers living in places that are ahead of US Time ones. With workers living in forwarding time zones, you can work for more hours in the day. Likewise, if you allow them to task in the afternoon, you get it done in the afternoon. It implies that the employee turnaround time is less than that of the actual working hours.
4. Hiring Contractual Laborers
Every business needs additional human resources for a specific time interval. It is less likely for an organization to enlist new team members for a couple of undertakings, except they are contracted laborers or provided by consultants. Nevertheless, it is an expensive methodology. It involves time-consuming processes like hiring, onboarding, and training.
Alicia Johnson is an outreach consultant for multiple technologies industries. With expertise in corporate communications and practical knowledge about different technologies, she has spent the past 7 years working in the technologies industry and she loves to share her experience with readers.