Top 10 Best BPO (Call Center) Companies in the Philippines - 2024

Many people have praised the booming business process outsourcing (BPO) industry in the country for its economic impact. However true this might be, the impact BPO has in the Philippines is felt more than just in terms of monetary gains, financial returns or an improving lifestyle. BPO’s influence actually extends to other areas that have not been given much attention.

Unbeknown to many, BPO has a palpable impact in the field of culture and in the promotion of local identity. The hiring of a local workforce fosters a kind of culture that makes people go, “Oh, he works for the BPO industry. I could tell.” These days, we are aware of that accent, that kind of swagger, and that way of life that are utterly and undeniably reflective of someone who works for a BPO firm. In the Philippines, it is easier to discern who works in the call center industry and who does not. Through the BPO, there is quite all of a sudden an outburst of the yuppie culture. You can see young professionals in just about every corner of the mall, sipping coffee at Starbucks or other coffee shops for that matter, while listening to a song in their iPod or surfing the net through some latest net book. Prior to the BPO boom, these scenarios were only limited to older, middle aged professionals, who worked even when they were outside of their office. These days, however, people frequenting the trendiest places in the country have become younger and younger.

The rise of the BPO in the Philippines has also made possible numerous technological innovations, making it possible to differentiate a BPO hub from one that is not. In fact, the creation of Information Technology (IT) parks can be attributed to the BPO. These IT parks are home to the most progressive offshore and homegrown call centers and outsourcing firms, which constitute about 90% of the residents, who are supported by the remaining 10% from the food and wellness industries. Thanks to the rise of BPO, the Philippines has become even more tech-savvy. Search Engine Optimization jobs have cropped up alongside call center agents, transcriptionists, data entry and outsourced back office workers, of which the primary purpose is to create more traffic for the firm’s own or the client’s website. Not to mention there are already a number of technical support campaigns presently catered to by the Philippine BPO and call center industry.

Of course, the BPO impact does not just end there. In a more moral and sociological sense, BPO is also responsible for capability-building. BPO is responsible for this newfound confidence in the economy brought about by more employment opportunities. It has honed Filipinos’ communications skills, among others, as well as allowed them to become more service-oriented. BPO has also brought a lot of economic incentives to struggling households, giving them the chance to uplift their downtrodden conditions and improve their quality of life.

In summary fashion, the impact of BPO is widespread. It may have its own setbacks, but overtime, it will learn from its own failings and polish its own people, system and image. Although instrumental in bringing about several changes in Philippine society – a new yuppie culture, techno hubs, economic incentives and increase workforce capability – the wear and tear of time will still bring more challenges to the industry, eventually molding it as it becomes better and better with each challenge.

MAGELLAN-SOLUTIONS

The top inbound and outbound call center and BPO company in the Philippines for offshore outsourcing solutions and back-office support.

Inbound Call Center Services:

Customer Service
Answering Service
Multilingual Call Center

Outbound Call Center Services:

Lead Generation
Market Research And Survey
Appointment Setting
Telemarketing And Telesales

Back Office Solution:

Accounting And Finance Operations
Architecture And Engineering Services
Data Management Services
Healthcare BPO
Legal Outsourcing
Digital Marketing Services
Virtual Assistants
Software Development And IT Solutions
Content Moderation
Claims processing

PITON-GLOBAL

Cutting edge inbound & outbound call center services for the high growth enterprise. Improve operating efficiency, enhance the customer experience, drive revenues and reduce cost.

General inquiries
Inbound sales (Up-Cross)
Account activation status
Applications/order processing
Billing inquiries
Change of darkness
Dispute handling
Missing, wrong and damaged goods
Payment processing
Product information
Reservations/Cancellations
Returns

OPENACCESSBPO

Philippine-based call center Open Access BPO offers globally competitive customer support in 35 languages, including Chinese.

Content Moderation
Customer Experience
Back Office Support

INSPIRO

Obsessed with your success, we’ve spent 15 years as a pioneering leader in global outsourcing, building a network of 12,000 people at 35 strategic locations worldwide.

Deliver engaging customer experiences
Craft responsive and personalized service to attract and retain customers
Create customer journeys as memorable as the destination
Transform your retail strategy from simply selling to creating memorable experiences
Bank on exceptional customer experience
Maximize capabilities to meet changing customer demands
Help your customers get the most from their technology
Power up interactions and elevate service levels
Revitalize solutions that improve the patient experience

CYBERONE

Find low-cost call center services in the Philippines with Cyberone – a leading business process outsourcing company in Manila.

Competitive Pricing
300 Seat Capacity with continuing rolling expansion
Redundant, Scalable Network and Call Centre Architecture
Secure PCI Compliant Network

FUSIONBPOSERVICES

PCI & ISO Certified Call Center Company offers Inbound, Outbound, Back Office & Tech Support services.

Inbound Call Centre Services:

Customer Service
Answering Services
Retention
Billing/Invoice Support
Refund Claim Processing
Inquiry Handling
Direct Response Tele Sales
Email Support
Live Chat Support

Outbound Call Centre Services:

Lead Generation
Fundraising
Collections and Recovery
Cross-Selling and Upselling
Appointment Setting
Market Research

Back Office Services:

Order Fulfillment
Account Receivable/Payable
Billing/Invoicing Support
Order Tracking
Refund Claim Processing
Line Number Porting

Tech Support Services:

Helpdesk Solutions
Platform and Application Support
Desktop and Laptop Support
Network Support

EASTWESTBPO

Think of us as an extension of your office. Those little tasks that seem to take up too much of your time? We’ve got you. We’ll take care of those so you can concentrate on the most crucial part of your business – growing it.