The Business Process Outsourcing for a certain business refers to a combined operation of delivering accounting, human resources and payroll of third party service providers. In this way, basically, a third party enterprise or an external organization takes care of the customer activities on behalf of other companies or businesses. They take responsibility for the non-core tasks of the company. By outsourcing to India, the company can now focus better on their own business growth.
Business Process Outsourcing or BPO services help in the rapid growth of the company via third party service providers that too at a lower cost and several added benefits. BPO outsourcing to India basically refers to transfer of responsibility to another enterprise that looks after the company with the purpose of generating benefits for both. The external organization or third party enterprises are service providers of a field of task with dedicated work force and an eye for improving the working sector with the best intention.
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Two Different Types of BPO Services
There are two types of Business Process Outsourcing services. Back office outsourcing refers to services such as, accounting, data entry, surveys processing payments, quality check and assurance, and many others to go with.
Secondly, front office outsourcing caters to services like marketing through telecalling, inbound and outbound sales, customer and technical support among others. While the first one keeps the internal business running smoothly, the second one helps in keeping the company afloat.
Why India is a Promising Province For BPO Companies?
India has been one of the leading markets for Business Process Outsourcing services and with its humongous workforce it banked in quite a lot in this field from its initial days. Indian BPO’s have quite a track record in providing effective and efficient work line to go with, which also adds to the benefit of the entire BPO service scene. India is still on the rise in its digital game, and a decent amount of people are becoming very tech-savvy, which is important in a field like BPO sectors.
India’s run on the BPO industry nearly started two decades ago, when giants such as Google, Facebook, IBM and Microsoft took torch and lit the scene, and now everybody’s on board. Call center in India has three almost recurrent sectors that have repeatedly outsourced their services. These are Customer Care Service, Information Technology (IT), and Knowledge Process Outsourcing (KPO) services. In the past years, companies like Infosys, Tata Consultancy Services (TCS) and Wipro have made quite a name in this outsourcing industry sheerly based on their ability to provide an efficient workforce along with an enhanced work environment.
1. Cost Reduction
Indian Business Process Outsourcing services are at an all-time high demand. Indian currency is a lot lower than other developed countries like America or Europe, this allows foreign companies to invest a reasonable amount of money on an equally efficient workforce. BPO outsourcing to India has been looked upon as one of the ways of cost reduction for companies and India is currently leading in this field. Apart from that, outsourcing your BPO services will no longer require an internal team for certain purposes, as the investors or partners cover it all. With that being said, it is evident that there will be an excess cost removed from the overall company expenditure.
2. Improved Service Quality
A BPO service runs on the latest technology, equipment and machinery; training of all employees. Outsourcing to India will automatically make the financial part easy, as they are provided with decent financial backing from the companies involved in its outsourcing process. This investment and focus in turn generates quality work and a promise of an effective workforce. An improved work environment will also keep the relationship between the company and the customer is healthy at all times. When outsourcing your non-core process, the external organization takes care of most internal operations of the enterprise, thus, improving its accountability and work structure. With an external organization taking over, timely reports of progress are delivered, more transparency in work, focusing vastly on eminent quality.
3. 24*7 Service
It is true the world never truly falls asleep. With the day and night cycle occurring at different times in different parts of the world, the need for a 24*7 service is also required. Other than that, many call center services in Dubai and India also provide an all-day service to their customers. So it is important to have a staff resource that can provide 24*7 facilities to the partner firm.
4. Multilingual Workforce
India has one of its official national languages listed as English, and a huge population of this country is capable of speaking in the language. This covers the major need of a mostly English speaking workforce. Other than that, there are many who have a knowledge or degree on other foreign languages which can help the company partner with other foreign partners. Overall, Outsourcing to India has quite the ability to bring about a multilingual workforce that is competent in delivering quality work.
5. Risk Management
The great fear factor that works in launching a brand new product into the market is that, how the product will be accepted by the audiences. Even with proper planning the risk runs very high for there’s no telling if it will succeed or fail. Usually, there are certain internal teams put up by the company to handle specific tasks. But, during outsourcing the organization taking up responsibility for your firm will provide the necessary backing in order to boost the work environment as well the workforce. An intervention from an external organization guarantees improvement in the overall work generated for the company in stipulated time.
As we have talked about this quite a few times now, outsourcing of BPO services will automatically enhance the financial and intellectual backing that is bound to drive the company towards success. The decision outsourcing one’s company allows them to pull up on the valuable resources provided by the external enterprise. Services like, data entry, survey or form processing, these working sectors are heavily dependent on advanced technology. Instead of spending it out of their pockets, outsourcing directly puts it within the interest of the external organization. This also ensures better quality of work and boasts a good reputation in a global market.
Call Center In India Gives You A Top Class Customer Support!
Customer support is an essential part of any organization and with the rising competition and the pandemic crisis around you need to have a backing team that solves all the queries and concerns of your customers in a jiffy. Call center in India provides you with a robust voice and non-voice support system and also assist the company in new customer acquisition.
The live chat, email support and all other means of customer care is handled professionally and you cannot complain of your BPO choice. So if you want your organization to take leaps and achieve the long-woven goals then you need a rock-solid support by your side. Here outsourcing to India is not only a cost-effective measure but a wise decision indeed. You can consider discussing your requirements with a reputed BPO in India and take things ahead.
Alicia Johnson is an outreach consultant for multiple technologies industries. With expertise in corporate communications and practical knowledge about different technologies, she has spent the past 7 years working in the technologies industry and she loves to share her experience with readers.