According to a study, the net worth of BPO services all over the world is around USD 90 million, which shows the huge growth of these services. BPO services are not only confined to customer support or IT Outsourcing Services anymore, they have now taken their entry into other sectors such as marketing, finance, accounting, HR and many more. Apart from large scale organizations, small scale organizations are also outsourcing several processes. Moreover, Call Center Services for Startups are new in trend.
Outsourcing some of your processes to a third-party vendor comes with a lot of benefits not only for a full-fledged organization but also true for startups. A startup company itself in the beginning has many limitations and obstacles, outsourcing can help them in numerous ways which can bring growth and prosperity.
Outsourcing can help you to reshape your business and will help you to generate more revenue. To know how BPO services can help startups to prosper we need to get an idea about its operation.
What is outsourcing?
Outsourcing is a game-changer in the modern business world. It is to hire a third-party organization that will take care of some of the non-core processes.
The main aim to outsource a company is to distribute the workload and share the responsibility so that one can be more involved in the core process. Call Center Services for Startups provides numerous benefits to stay afloat in this competitive market.
It has been observed that more than 75% of companies choose to outsource their IT, followed by HR process outsourcing which holds 2nd place in the outsourcing business. Besides these two processes Finance, marketing, procurement, accounts and even operation has been outsourced by various companies.
Whereas for a startup it’s even more profitable to outsource some of the processes, so let’s get started with some of the biggest advantages of hiring an outsourcing company or in other words what can Call Center Services for Startups offer a budding organization!
Benefits of outsourcing non-core process to third party organization
Hiring a third-party company can promise substantial growth to your organization. The biggest benefit is cost. Check out some other benefits:
1. Better operational at lower cost
One of the prime issues of a startup is space. Hiring or owning a suitable space to set up your office takes time and effort. Moreover, a proper setup requires several utilities like laptops and desktops, WiFi connection, AC and many more. So overall to set up a proper office takes substantial time and space.
A complete setup also needs a lot of monetary involvement. To purchase and procure all the utility items also requires a lot of costs. To cut down these huge cost implications, hiring a third party is a smart solution.
A reputed BPO service provider is already having an ongoing set-up with an efficient workforce so a lot of overhead costs can be easily cut down.
Startup companies can easily outsource some of their non-core processes like IT or technology. IT Outsourcing Services are of great help these days. The biggest advantage of outsourcing the IT process is to get a skilled and expert workforce at a reasonable price. Technology Call Center gives you a chance to work with global talent which opens you up to a whole new scope and new technologies.
2. Focus on core business
As a startup, you need a lot to manage. Every single section requires deep monitoring and involvement which takes the focus away from the core business. Outsourcing certain processes will help you and your team to focus more on the core process so that your business can prosper.
Work outsourcing majorly helps small scale and startups to prosper more as they have a limited workforce to handle all the sections.
3. Reduction in staffing cost
Recruitment and staffing is an important part for any organization. A skilled workforce is necessary for the steady growth of an organization. Whereas hiring a workforce is a time-taking affair. It takes time, effort and money to complete the entire recruitment process. Then comes the induction and training process, which also requires a lot of time and effort.
New hires also need time to adjust and adapt to the organizational system. All these processes are time taking and involve higher costs.
Outsourcing Call Center Services for Startups will resolve the problem of hiring and training. A BPO service is already equipped with a skilled workforce who has expertise in working with different industries which helps your company to prosper and grow at an affordable price.
4. Work with global talent
Outsourcing can be done from low economic zone countries to reduce the overhead cost. Moreover, this will give you a chance to work with global talent and with different time zones.
Different time zones also let your company run throughout the day. Thus your customers get a 24hours service which increases your brand value.
5. Lowers the in-house complexity
So you have decided to outsource some of your process which means one or more departments have been shifted to the outsourced offices. The benefit of it is that the in-house complexities have been reduced and you can focus more on the core process.
Another benefit is skill development. With more time your in-house team can develop new skills and implement new strategies that will help you to grow your business.
6. Enhanced customer service
If you are into the service industry then customer service should be your focus point. Companies these days are outsourcing the entire customer service department to get round the clock service. Bpo services use various cutting edge technology and innovative tools to keep in touch with the customers like live chat support services.
These techniques enable them to keep in touch with the customers at any time of the day or any day of the week. Moreover, it gives enough options to contact the customer care service either via phone or chat or even email whatever they are comfortable with.
The pros and cons of hiring Call Center Services for Startups
Everything comes with a set of advantages and disadvantages but what we need to do is to get the best out of it. So let’s see some of the pros and cons of call center services:
- Outsourcing can be a huge cost saving as it cuts down the major operating costs.
- You can enjoy flexible services from an outsourced company.
- Responsibilities can be shared equally so do the risk factors are also equally distributed.
- Efficiency improved a lot due to more time and money management.
- Confidential information along with financial data are exposed to outsourced companies.
- Some outsourced companies incur hidden costs on the contracts which creates issues later.
Call Center Services for Startups is a great option to boost your business but it comes with some merits and demerits. All you need to do is to choose a well-esteemed outsourcing company that can operate efficiently.
So if you want to grow your business with lower risk and with higher efficiency then Call Center Services for Startups is a very good option for you. It will help you to improve your skills and will offer better optimization and customer satisfaction.
Alicia Johnson is an outreach consultant for multiple technologies industries. With expertise in corporate communications and practical knowledge about different technologies, she has spent the past 7 years working in the technologies industry and she loves to share her experience with readers.