When you want to make your business strive, there is one crucial strategy that some business owners may not consider. It’s called team management. Learning how to manage a team is hard work for employers and employees.
Team members must work together to make a business successful. As team members, your employees should stand by their coworkers and collaborate with them. As a team leader, your job is to make sure the work environment is conducive to productivity.
Teamwork is the key to effective team management. Being a team member helps improve customer service. Identify what it takes to create good team management.
Table of Contents
Provide An Open Environment
As a business owner, you should provide an open environment. In this setting, your team members can express their ideas and concerns so that you can address them. Let them know you are there for support when needed and that they are valuable to you as a part of the team.
Why is it important to do this? When you listen and communicate back, there is mutual respect between you and your team. It builds credibility in you as the team leader.
Employees should feel safe when expressing themselves, especially when dealing with conflict. Reassure them that there is no shame in speaking out. If they feel rejected, they might hold back. That’s when the team starts to fall apart.
Communication is a crucial factor in problem-solving. Your team members should feel they can contribute ideas and opinions relating to the job. When there are conflicts, pinpoint the problems and find solutions.
Another form of communicating is to provide feedback to your employees, whether positive or negative. When you offer feedback to your employees, you show them that they do matter and are valuable to your business. In return, they respect you as a leader.
It may be difficult at times to meet on a one-to-one basis, but feedback is necessary for team growth and personal growth. Both you and your employees learn from this.
You and your team members should collaborate on a common issue. That’s why it’s called teamwork. Your business should focus on one goal. Sit down together and come up with ways to reach that goal.
For example, each team member can contribute an idea or a plan of action towards the goal of increasing sales. What would you need to do to increase your profits from sales? Changing the way you advertise could be one step towards that goal.
Other team members can add to that idea or present new ones. Working together is the key here. Encourage your employees to be creative in their thinking. Don’t dismiss an idea without examining it and then explaining why it won’t work. Again, that‘s communicating.
Trust Your Team
When you delegate employees to do tasks, trust them to do it. Give those employees the accountability they need to do a thorough job and do it right. Your employees have trained for their job roles. They need the confidence to do them without direction or intercedence from you.
Your team members will appreciate the autonomy of doing their jobs because it shows that you trust them. You will be that positive, supportive team leader your business needs.
There will be times when team members start to feel under-appreciated and over-worked. For example, if one of your employees works extra hours or doesn’t take a vacation, that employee may feel burned out and unable to put in 100%.
Learn to recognize the signs of burnout and respond to those signs as soon as possible. Again, the team falls apart if one member fades out. Encourage your team members to take these steps to help avoid burnout:
- Write down their frustrations and possible triggers.
- Write down details of the stressful event and how they dealt with it.
- Express their frustrations with those involved in the event to lead to a solution.
- Take some time off to recuperate.
- Request to take more breaks as needed.
You may need to speak with the whole team about it. Ask team members to develop ways to avoid burnout as a team. Teamwork is hard to maintain when there is a break in the system. Be their mentor and advocate.
Avoid burnout yourself because a tired team leader can’t lead. You may need to delegate someone to take over on your behalf.
Signs of burnout to watch for include, but are not limited to, fatigue, anger, lack of motivation, lack of interest, slacking on the job, tardiness or absence, feelings of inadequacy, and more.
Encourage your team members to tell you when they start to feel like they’re at that breaking point. Discuss what you could do to make the job better for them. Do you need to decrease work hours or give extra time off?
Whatever you need to do to let your team members know that you care about them is a part of team management.
Track Work Time
Some businesses use a method called TrackTime24. This is a mobile app designed to track the work time and off time of employees. It is available for free on all Android and iOS devices. With this app, you can schedule your employees to a particular shift or task, break time, and time off work.
Your employees can use it at any time, anywhere. What else does it do?
- Monitors employee progress, tardiness, absence, and breaks
- Reduces paperwork that can get lost or destroyed
- Keeps track of timesheets
- Sends reminders to employees about meetings, events, or schedule changes
- Keeps track of the PTO time of each employee
- Is secure due to a specific encrypted server
- Provides customer service
More benefits of TimeTrack24 will help you to manage your team better. A tracking system could be one solution for your business, especially if you have many employees to manage.
Remote workers can access TrackTime24 online. It creates work schedules for remote employees with busy lives. It can also help track their progress and time off as well.
Increase Customer Satisfaction
You can increase customer satisfaction when you have excellent teamwork. When everyone works together, productivity increases, customer service improves, and customers become satisfied. Customer satisfaction is optimal for your business. Whether you specialize in SEO or healthcare, your goal is to provide exceptional customer service.
Satisfied customers are happy to let others know about your business. You develop a reputation for taking care of your customers. That’s what teamwork does.
Be A Role Model
Your employees look up to you as their mentor and their guide. Be an effective team manager and listen to your staff. Listen to them, offer them solutions and support when there is a need. Teach them how to problem-solve. Be sure to use your own advice when conflict arises.
Praise them when they do a task. That’s where positive feedback comes into play. All feedback is important, but positive feedback gives employees confidence in themselves as team members. They will want to keep trying. Negative feedback encourages employees to improve themselves and work harder at being their best.
“Growth is the result of forces working together” – Luden SEO. Your role as team manager shines when the whole team succeeds, be the role model they need.
Ashleigh is a product specialist at Track Time 24. You’ll often find her planning, organising, and finding ways to improve efficiency. She loves to share ideas on ways to make people’s lives easier using tools that track and keep records of important aspects of a business. In her spare time, Ashleigh enjoys spending time with her loved ones and animals.