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Courtney Cox is a Product Marketing Manager at Alvaria with 5+ years-experience in the Call Center Software industry. Her expertise lies in understanding the magic of a product the customer and how to connect the two. By applying her industry knowledge, she enjoys sharing her takeaways and experiences with readers.
Call center technology has the power to alleviate the burden and micromanagement of manual, repetitive processes; enabling contact centers to focus on providing better customer service while remaining decisively compliant.