Top 8 Best Cloud Hosted PBX Providers for Businesses of All Sizes

A Cloud Hosted PBX system (also known as Virtual PBX) delivers PBX functionality as a service that is available through the Public Switched Telephone Network and / or Internet. Hosted PBX is provided by a service provider, using equipment located on the premises of the provider. This means that the client organization does not have to buy or install equipment and can use the same switching equipment to service multiple PBX hosting accounts. Maintenance, upgrading and housing any infrastructure equipment is taken care of by the service provider, saving the client organization money. Hosted PBX systems use carrier-grade infrastructure to utilize technology based in the cloud to offer comprehensive features and connect your business communications without the high costs of traditional phone systems.

Instead of buying equipment, users contract services from a hosted PBX service provider. Hosted PBX services are feature-rich compared to traditional phone systems. Hosted PBX services and capabilities are constantly being updated and upgraded for the benefit of your business.


Features available through a hosted-PBX system:

  • Allows a single number to be presented for the entire company, despite being geographically distributed. A company could even choose not to have the facilities, with workers connected from home using their domestic telephones, but receiving the same features as any PBX user.
  • Allows multimodal access, where employees access the network through a variety of telecommunications systems, including POTS, ISDN, cellular and VOIP phones. This allows an extension to ring in multiple locations.
  • Supports integration with custom toll plans and integrated billing and accounting.
  • Eliminates the need for companies to manage or pay for hardware maintenance on the site.
  • Enables scalability so that a larger system is not necessary if you hire new employees, and that resources are not wasted if the number of employees is reduced.

Hosted PBX systems offer simple scalability and flexibility to your businesses communication system. Any upgrade or customization such as adding lines and extensions or even re-locating the system at a new office location is just a quick phone call away.

A hosted system offers the best in reliable communications for your business. Using carrier grade infrastructure that features multiple levels of redundancy, your communications will stay operational in case of an emergency or power outage.

The cost savings that a hosted system offers your business are unrivalled in the communications industry. There is no infrastructure expenditure, no facility necessary to house the system and no IT staff required to maintain it. Additionally, long distance calling and the features available through a hosted PBX would cost a fortune from traditional providers.

Cloud PBX also keeps your business network in the cloud so your employees can have access form anywhere at any time.

If your a business that is looking to have the best in business communications, creating efficiencies and saving money in the process a hosted cloud PBX is the communication system for you.

AVOXI

AVOXI’s industry-leading voice coverage and intuitive contact center platform gives you everything you need to prioritize customer experience without having to sacrifice call quality or productivity across your team.

  • Virtual Phone Lines
  • VoIP Contact Center
  • Cloud Call Routing
  • SIP Trunking
  • Business SMS Software
  • Business Phone Forwarding

IS.CO.UG

Internet Solutions operates throughout Africa, offering a variety of data centre, cloud, and internet services that help organisations to do things better.

  • Make cheaper calls on an efficient cloud PBX system
  • Bring your hosted contact centre into the digital age
  • Support your network of mobile and remote workers
  • Free up budget for unified communications tools
  • Roll out new services easily
  • Benefit from our communications structure and expertise

CLOUDNIPPON

Cloudnippon is one of the ITSPs (internet service providers) quality of the service is top notch. We have added advantage of providing local services here in Japan with TOKYO; OSAKA; KAWASAKI; KAWAGUCHI; KOBE; KOKUBUNJI; NAGOYA; SATAMA; CHIBA; NARITA , service with facilities like IVR, Call forwarding, ring group, called ID etc.

  • Auto-attendant
  • Business Hour Rules
  • Call Block
  • Caller ID
  • Call Forwarding
  • Web Interface
  • Voicemail to E-mail
  • Call Monitoring
  • Voicemail
  • Unlimited Internal Calls
  • Unlimited Scalability
  • Special On-Hold Music
  • Soft Phones
  • Online Call Records
  • No Busy Signals
  • Multiple Phone Numbers
  • Multiple Phone Lines
  • Multiple Offices
  • Message Waiting Indicators
  • Lower Hardware Costs
  • Live Call Transfers
  • Keep Your Phone Numbers
  • Hunt Groups
  • Free Calls between Staff
  • Free Calls Between Subscribers
  • Find-Me / Follow-Me
  • Employee Mobility
  • Employee Status Indicators
  • Do Not Disturb
  • Directed Call Pickup
  • Direct Dial Numbers
  • Dial-by-Name Directory
  • Departmental Ring Groups
  • Day / Night Modes
  • Custom Hold Music
  • Conference Calling
  • Call Screening
  • Call Recording
  • Call Mentoring
  • Call Labels
  • Web SMS
  • Email to FAX
  • FAX to Email

RINGCENTRAL

RingCentral is the leading provider of global enterprise cloud communications and collaboration solutions – empowering today’s mobile workforce to communicate, collaborate, and connect.

  • Local numbers
  • Toll-free and vanity numbers
  • Extensions
  • Presence and head-up display
  • Call Delegation
  • Call screening
  • Call forwarding
  • Call Flip
  • Call Park
  • RingOut
  • Intercom
  • Paging
  • Shared lines
  • Answering rules
  • Internet fax
  • Voicemail-to-email
  • Visual voicemail
  • Phones accessories, devices, and service

EXOTEL

The most reliable cloud communication company providing the best in class APIs for voice, messages, and user verification. Solutions include number masking, IVRS, cloud PBX, virtual phone numbers, call software, SMS and call automation.

  • ISO 27001:2013 certified information security management system
  • Gain competitive advantage from patented products
  • Best success rates, voice quality and reduced latency
  • Grow at will, expand without worrying about infrastructure
  • Best in class uptimes of 99.94% including operator uptimes
  • 18×7 customer support via phone, email and Twitter

CORPORATENETWORKSERVICES

CNS is committed to helping our customers become more profitable by lowering their overall cost of owning their business technology.

  • Automated attendant answers and routes every call
  • Hunt groups ring multiple people at once to help ensure no call goes unanswered
  • Use Outlook to make calls from your desk phone
  • Unlimited calling in the U.S.
  • Conferencing, call forwarding, music-on-hold

FUSIONCONNECT

Connect your entire business with one call. Fusion is your cloud solution provider for business communications, secure networking, and hosted collaboration services and tools.

  • Alternate Numbers
  • Anonymous Call Rejection
  • Busy Lamp Field
  • Call Logs & Call Detail Records
  • Call Notify
  • Call Park
  • Call Pick Up
  • Call Return
  • Call Transfer
  • Call Waiting
  • Calling Line ID/Blocking
  • Calling Party Category
  • Consultation Hold
  • Customer Originated Trace
  • Directed Call Pick-up with Barge-In
  • Distinctive Alert/Ringing
  • Diversion Inhibitor
  • Do Not Disturb
  • Extension Dialing
  • Fax Messaging
  • Hoteling
  • Line Status Monitoring
  • Message Call Back/Auto Callback
  • Message Waiting Indicator
  • Priority Alert
  • Push to Talk
  • Secure Voice
  • Selective Call Acceptance
  • Selective Call Rejection
  • Speed Dial 100
  • Voice Messaging
  • “0” Out Voicemail Option

SOLUNO

Phone systems that works with all units across all carriers! PBX services, carrier agreements and hardware, all in one place.

  • Cloud PBX Solutions
  • Mobile PBX
  • Softphone
  • IP-telephony
  • Landline telephony

Is Cloud PBX Right For Your Business

There is a lot of hype surrounding hosted PBX services for business and for good reason. Businesses that have adopted the technology have taken full advantage of the comprehensive feature set and cost-effectiveness of a hosted phone system. VoIP services have come a long way since the technology’s inception and now offer service quality that surpasses traditional phone systems. Downtime and bad connections are truly a thing of the past, as Internet connectivity has matured by leaps and bounds. There is a takeover happening in the field of business communications as hosted PBX phone systems continue to outperform traditional, out-dated phone services.

A hosted phone service may make a lot of sense for most businesses but how can you be sure it is right for yours?

A Cloud Based PBX Will Save Your Business Money

First off, there is no equipment, aside from telephones (which you may already own), that your company needs to purchase. This saves thousands of dollars in the purchase phase of a cloud PBX system. Additionally, system maintenance, upgrades or re-locating the system in case your company decides to move, all cost your business nothing. You will find that you can pay more for monthly maintenance of a traditional phone system then you would for the total service fees of a hosted PBX service provider. Your business will also save money on IT and facilities expenses because these are not required. Comparatively, a traditional or on-premise phone system requires facilities to house the equipment (including air conditioning, power, fail-safe infrastructure, security) and IT staff to operate or maintain the system. On top of that, features your business will receive with a cloud PBX system would incur additional monthly costs with traditional phone service providers. Depending on your type of business, a complex phone system may be able to reduce other business requirements to save even more money. These could include, downsizing office space, cutting down on employee travel and other inefficiencies.

  • No expensive infrastructure required.
  • No housing facilities required. (Electrical power, security, IT staff, climate controls)
  • Maintenance, upgrades, re-location – NO COST
  • No IT expenses
  • Comprehensive feature list – INCLUDED AT NO COST
  • Other potential business efficiencies – time wastage, travel, better communications

A Cloud Based PBX Will Help Your Business Grow

Compared to traditional phone services, a cloud based phone service will help grow your business through customer service. A cloud PBX enables your business to open improved communication channels to your customers, as well as improving the flow of communications in your business environment.

Take Your Business Out Of The Office

A cloud based phone system can route calls all over the globe. A single phone number can put your customers in contact with your business from anywhere at anytime. Toll-free or local numbers are available free-of-charge, through hosted phone service providers and offer the simplicity customer expect when reaching out to your business. Another huge advantage is that your workforce is no longer dependant on being present at the office to be reachable through the office network. If a customer calls the office, the call can be automatically routed to ring an employees cell phone, house line, hotel room etc. to ensure the call gets taken care of. If you are a small company that spends lots of time out of the office, a hosted service is perfect. If your business operations allow, you may even be able to shed the expense of maintaining an office completely in favor of an advanced communication network.

Create Sales Through Multiple Locations

If your company has multiple locations, it is essential to simplify your call network for your customers. A cloud based PBX service allows your multiple locations to be reached via a single phone number. The system is able to route calls to the correct destination automatically, ensuring your customers communications are handled appropriately.

Call Recording Can Save Customers

When calls are handled inappropriately, your business can lose customers. Call recording features allows a business to be sure that all calls are being handled correctly and allows steps to be taken to improve the system.

Enhanced Business Image

Employing a full-featured call center to handle your customer communication projects a professional and competent image of your business to the marketplace. This helps to attract ad keep customers satisfied with your business.

Enable Unified Communications

The best way to maximize internal efficiency in your business is to employ a unified communications system (UC). A UC system requires a cloud PBX to operate and is an easy add-on for any hosted phone service.

Un-surpassed Reliability & Scalability

Cloud PBX service providers use carrier-grade infrastructure to host your businesses communication network. Multiple redundancies are built-in to ensure your service remains operational in the event of an emergency or power failure. Properly outfitted, secured facilities together with strict maintenance and upgrade schedules add to the reliability of hosted systems. This same level of “piece-of-mind” is very costly and is a prohibitive expense for most businesses.

The nature of a hosted phone service allows your network to be upgraded or modified easily at any time. A simple phone call to the service provider can get your business extra lines and extensions, as well as additional features.

Can Your Business Benefit From These Features?

  • Advanced Auto Attendant
  • Hold Music
  • Extension Dialing
  • Advanced Call routing – programmed
  • Find me/follow me feature to never miss a call
  • Voicemail to email
  • Voicemail to text message
  • Hosted call center
  • Call conferencing
  • Call Waiting
  • Call Forwarding
  • Caller ID
  • Do Not Disturb
  • Intercom
  • Door Answering Services
  • Multi Channel Park
  • Directory Management
  • Call tracking and data logging
  • Software phone enabled
  • Smart device support
  • CRM software support

A hosted cloud PBX phone service is the number one choice for any business that wants to project a professional image and improve it’s operating abilities for a cost-effective price.

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