Knowledge base software, also known as KB software, is a specialized tool used by many organizations to store and manage knowledge and information in a centralized location. It is a system that helps businesses, institutions, and individuals store, organize, and retrieve knowledge and information on various topics easily and quickly.
With knowledge base software, users can access extensive information about a particular topic or area, often without the need to reach out to customer support or technical assistance. This saves time and enhances productivity, making it a valuable asset in modern-day knowledge management.
Benefits of Knowledge Base Software
The primary benefit of using knowledge base software is that it helps businesses and other organizations manage their knowledge in a more efficient and effective way. The software stores all the relevant knowledge in a centralized location, making it easy to access and update. This centralized platform ensures that all knowledge is kept up-to-date and all users can access the same level of information.
Some additional benefits of knowledge base software include:
- Improved customer service – When customers have questions or concerns, they want prompt and accurate answers. Knowledge base software provides a fast and efficient way for customers to find answers to their questions, reducing the need for them to wait for a response from customer support personnel.
- Enhanced productivity – When employees have access to a knowledge base with information and answers they need to carry out their tasks, they can work more efficiently, saving time and boosting productivity.
- Consistent knowledge sharing – Knowledge base software provides an opportunity for businesses and organizations to standardize information sharing throughout their workforce. This ensures that everyone has access to the same information, reducing the risk of errors and inconsistencies.
- Reduced training costs – With a comprehensive knowledge base at their disposal, new employees can quickly get up-to-speed on their roles and responsibilities, reducing the need for extensive training.
Features of Knowledge Base Software
Knowledge base software typically contains a range of features designed to support knowledge management activities. These features include:
- Search functionality – A robust search function is necessary to enable easy access to knowledge stored in the knowledge base. This function allows users to find relevant information quickly and easily using keywords and phrases.
- Categorization – Knowledge base software categorizes knowledge by topic, which simplifies searches and makes it easier to browse related information.
- User permissions – Some knowledge base software allows businesses and organizations to grant specific permissions to certain users. For example, users can be allowed to read, modify, or delete knowledge content based on their roles and responsibilities.
- Collaboration – Many knowledge base software applications come with collaboration features, allowing users to work together to create, edit, and update information. This improves the accuracy and relevance of the information stored within the database.
- Analytics – Analytics functionality can help businesses understand how their knowledge base is being used. Analytics can provide insight into the most searched topics, the knowledge that is used the most, and the types of questions being asked by customers, among other things.
Overall, knowledge base software is an essential tool for businesses and other organizations looking to streamline their knowledge management processes. A knowledge base is a powerful resource that can enhance customer service, improve productivity, reduce training costs, and standardize knowledge sharing across an organization. Businesses and organizations that make use of knowledge base software can save time and reduce costs, allowing them to focus on other important aspects of their operation.
LIVEAGENT
LiveAgent is a help desk solution that connects multiple channels in one interface.
- WYSIWYG editor
- Forum
- Feedback & Suggestions
- Search widget
- User-friendly dashboard
- Categories
- Multi-language support
- Multi-knowledge base support
- Articles
- Attachments
KNOWLEDGEBASE
Knowledge base software for lightning-fast customer support and effortless self-service. Help your customers and support teams at the same time.
- Self-service around the clock
- Improved knowledge management
- More organic traffic
- Reduced workload for support teams
- The agents’ world
- Quicker response time
- Consistent tone of voice
- Prioritized tasks
STONLY
Stonly – self-serve guides that adapt to each person and lead them down the perfect path to onboarding, issue resolution, adoption
and success.
- Powerful search
- Knowledge base widget
- Segmentation and targeting
- Custom design and CSS
- Custom contact forms
- Multimedia content
- Robust analytics
- Versioning
- Rights management
ATLASSIAN-Confluence
Confluence knowledge base software helps deflects tickets by keeping information organized, accessible, and easy to manage so customers can help themselves.
- Flexible permissions
- Customizable templates
- Page and file versioning
- Document management
- Global self-service
- Knowledge in your pocket
KNOWLEDGEOWL
Create a website to share information with customers, clients, employees, and others. Free trial, no credit card required.
- Full-featured WYSIWYG editor
- Robust search with autosuggest and search synonyms
- Built-in contextual help widget
- Public API and Webhooks integration
- Glossary with autohighlighting
- SAML Single Sign-on
- Custom branding
LANSWEEPER
Lansweeper knowledge base provides people with answers to their questions without them having to ask for help directly.
- Your customers will easily find answers to their problems
- Your service desk team will receive less support requests
- Your staff will have to spend less time looking for information
- You will increase agent productivity
- You will enable and stimulate internal knowledge sharing
- Your internal and external training and education programs will be easily enriched
CRISP.CHAT
Our knowledge base software gives you the framework you need to build a powerful and flexible knowledge base. Try it now thanks to our 14 days free trial.
- Turn your tribal knowledge into easy-to-find answers
- Build the knowledge base your customers deserve
- Bring contextualized help articles thanks to our knowledge base software
- Make your multilingual knowledge base easy to create and maintain
- 400,000 brands are already using Crisp to improve their customer experience
FLOWLU – FREE
Fully customizable free knowledge base software, Flowlu offers exceptionally powerful tools to create fully customizable knowledge bases. It’s free for unlimited users, available on mobile and desktop.
- Company Knowledge Base In a Single Point
- Free Unlimited Knowledge Bases
- Search in Knowledge Base
- Knowledge Base Access Management
- Help Center Knowledge Base
- Full Featured Mobile App
PHPKB
PHPKB is a on-premise knowledge base software used by the world’s biggest organizations for their internal and external knowledge base needs.
- Web-Based Application
- Multi-Language Support
- User-friendly Interface
- Knowledge Base API
- Cross-Browser Compatibility
- Fully Responsive & Mobile Friendly
- Knowledge Management Software
- WCAG 2.1 AA Compliance
- Professional Customization
- Easy On Your Wallet
SYSAID
SysAid Knowledge Base admins can find and share knowledge articles within SysAid Help Desk, and end users can self-help via the Self-Service Portal.
- Capture, Retain, and Share Solutions to Work Faster
- Provide Your End Users With 24/7 Support
- Quick Creation of Knowledge Base Items
- Attach Images and Media to Knowledge Base Content
KNOWMAX
Knowmax – enterprise knowledge base management software for enhanced customer service & experience across all channels.
- Single source of truth for all your knowledge
- Convert SOPs into an easy-to-use format
- Get accurate and faster search results
- Achieve seamless self-service support
- Eliminate frequent training of employees
BITRIX24 – Free Open-Source
Access and retrieval of critical information has never been easier, thanks to the open source knowledge base software Bitrix24 provides. Software is suited for enterprise companies to small and medium-sized businesses and startups, because any size organisation has the need to centralize information for easy access. Bitrix24 open source knowledge base software does just that.
- Company knowledge bases
- Workgroup/project knowledge base
- Multiple knowledge bases
- Mind Maps
- Wiki
- Polling and discussions
- Bitrix24.Drive (5 GB storage free)
- Access permissions
- Mobile, desktop and any device access
- Navigation search
KBPUBLISHER
KBPublisher is a knowledge management software, it helps to collect and share information with employees, customers and partners.
- Powerful Search
- Mobile Device Access
- Quick Response
- Subscriptions
- Content Editing
- File Attachments
- Article Drafts
- Workflow Approvals
- Flexible Security
- Data Integration
- Single Sign On
- Automations
KAYAKO
Kayako makes customer self-service easy with a well-designed help center that anyone can access around the clock.
- Content Creation
- Internal Knowledge Base
- Help Center Comments
- Rich Media
- Full Content Localization
- Article Attachments
- Help Center Article Tags
- Proactive Answers
- Article Statuses
- Full Customization
EXOPLATFORM – Open Source
Build and manage your knowledge base with eXo Platform knowledge management software and improve your teams efficiency through knowledge sharing.
- Organize your knowledge
- Find relevant information
- Collaborate
- Communicate on updates
INSIDED
inSided – the only customer success community platform built to help B2B SaaS improve customer success and retention.
- Faster, better quality answers
- A smoother experience for happier customers
- Easy knowledge management
- Free eBook: The Business Value of B2B User Communities
SPRINKLR
Sprinklr’s knowledge base software helps enterprises deliver a superior self-help experience across the digital channels consumers prefer.
- Surface knowledge base content seamlessly across different channels and languages
- Maximize agent productivity with an internal knowledge base
- Continually improve your knowledge base with actionable insights
ENISTON
Easy to use Knowledge Base Software you will love managing. Deliver contextual knowledge to customers or internal teams.
- Hassle-free Setup
- Collect Customer Feedback
- Rich Text Editor
- Work in a Team
- Custom Domain
- Custom Appearance
- Integrated Search
- Article Statistics
- IP or Password Restriction
- Export and Share
- Interlink Articles
- Dark Mode
- No Upload Limit
- Multilingual Content
- And much more!