Top 15 Best Customer Satisfaction Survey Software ( Online & Offline )

Today, we as consumers of various products, we are bombarded with brands and new entrants enjoying shelf life internationally by the minute! It has become very essential to harness the technology at hand to generate a connectivity to take well informed choices on whatever the product sought may be. This is where taking the customer satisfaction survey becomes imperative. Not only does the survey give you the scope and space to play the part of a conscientious user of the product or service but it also helps you to guide other consumers via the questionnaire filled up. You don’t even have to interact with representatives of the various companies personally, use of the customer satisfaction survey software and you are sorted.

As a proud owner of a business enterprise targeting a global clientele, the customer satisfaction survey gives you a chance to know what your clients think of the goods or services provided by you. You get to know about the market value and the kind of general impression formed amongst clients from varying backgrounds about your services. One of the most popular ways of conducting such a personalized form of survey is by investing in the call center customer satisfaction survey.

There are a number of online and offline resources that guide you both as a user of the technology as well as a consumer who deems his or her responsibility to complete an online survey on the products used.

As an implementation, the survey offers you a chance to also promote your product or service across geographical confines and use the information imparted by the various clients who oblige you and take the test as an advertising campaign. One such successful venture is the American customer satisfaction survey.

Any customer satisfaction survey can be customized to meet the demands of just about any business or personal requirement. You could opt for the voice survey over the online forms to be filled in or even the call based ones. After all this what’s in it for you as an investor? – Loads of information that you can incorporate as referrals on your company website.

A single customer satisfaction survey well conducted can trigger profitability and longevity to your business interests. You need to shop for the right customer satisfaction survey design and then implement the plan of action. This is not a difficult task at all and can be completed in a matter of minutes. However, since the technology has been harnessed to meet a whole spectrum of demands you need to research and then take a well informed decision.

It helps to shop around for customer satisfaction survey questions, the right business specific design or module and even the most apt and proactive approach to conduct the customer satisfaction survey that could work for you. There are many customer feedback app that help you in this endeavor. Once you are set on your business specific demands with regards to the online or offline survey you can shop at a click! The technology that makes the survey available to you is also the one that sells it to you!


Measure customer feedback and customer satisfaction using CSAT Survey Tool. Use Customer Satisfaction Survey Software to run feedback apps and take feedback on tablets, online, through email and through SMS.

  • Customize CSAT Surveys
  • Add Follow Up Question
  • Add Logic to CSAT Surveys
  • Distribute via various Channels
  • Measure Employee Satisfaction
  • Measure other CX Metrics
  • Real-time Alerts for Team
  • Automated Notifications for Respondents
  • Track NPS in real-time
  • Access in-depth CSAT Reports
  • Create Tasks & Close the Loop
  • Use APIs & connect with tools


Simplesat is the easiest way to capture ticket CSAT and email NPS feedback all in one place.

  • Fun and interactive surveys increase response rates
  • Integrates with Zendesk, ConnectWise, Autotask, Intercom, and just about any other helpdesk
  • High-level reporting, with customer and team member leaderboards
  • Send responses directly to Slack or Microsoft Teams
  • Instantly publish positive client feedback as testimonials


The only customer satisfaction survey answered easily from email inboxes, providing industry leading response rate feedback – never lose another customer.

  • Friction-free email surveys
  • Reduce customer effort
  • So simple to build
  • Customize icons and library
  • Get your data into the hands of people who can act right away
  • Out of the box reports
  • Leaderboards as standard


Professional software and expertise to optimize engagement and transform data into knowledge.

  • Flexible, integrated solutions
  • Training and support
  • Data security ISO 27001
  • GDPR compliant


Qualtrics makes sophisticated research simple and empowers users to capture customer, product, brand & employee experience insights in one place.

  • Improve customer retention and loyalty
  • Increase customer share of wallet
  • Reduce cost to serve
  • Optimise customer acquisition
  • Increase brand awareness and equity


Collect feedback throughout the customer journey with GetFeedback’s easy-to-use survey software, designed for businesses that run on Salesforce.

  • Build engaging, mobile-friendly surveys in minutes
  • Collect feedback whenever and wherever you need it
  • Measure and understand your customer experience
  • Take action to drive more renewals, referrals, and revenue
  • Seamlessly integrate your feedback program with Salesforce


Build and publish online surveys, view results with survey software tool that comes with amazing customer service!

  • Gaining a new customer is more expensive than retaining a valued customer
  • Regaining a customer you have lost is even more expensive than attracting new ones
  • Dissatisfied customers will share their experience with more people than the satisfied ones
  • Very few dissatisfied customers will give you a feedback on their frustrations therefore not giving you the opportunity to set it right, most of them will simply leave
  • Satisfied customers will come back again, become loyal and spend more money


Clienthearbeat customer satisfaction software tool helps you survey customers, measure satisfaction and identify those that are unhappy.

  • Survey Your Customers
  • Measure and Track Customer Satisfaction
  • Identify Unhappy Customers
  • Get Testimonials, Display and Share Them
  • Benchmark Against Your Industry
  • Seamless Integration With Your CRM


Sibyl Pulse is a sophisticated, flexible, easy to use self-service NPS software platform.

  • Automate follow-ups with respondents based on criteria
  • Use our in-app inbox to respond to customer comments and scores
  • Custom Profiles : Intelligent design allows for personalized replies on behalf of all your account managers to be controlled by one individual
  • The inbox allows for managerial oversight to ensure no customer falls through the cracks and provides a history of customer communications


Wootric is the modern software platform for boosting customer happiness. Track Net Promoter Score (NPS), CSAT and Customer Effort Score metrics and let machine learning surface insights from qualitative comments.

  • Survey your customers at the right time, wherever they are
  • Multi-Channel. Multi-Language. Global.
  • Instant analytics
  • Diagnose CX metrics by your business drivers
  • Closed-loop feedback management
  • Identify feedback themes
  • Activate brand advocates in the moment
  • Integrations


SoGoSurvey offers advanced enterprise online survey software and data management platform for large organizations & businesses.

  • Go from Reactive to Proactive with our Customer Satisfaction Survey Tool
  • Customers Are Everywhere: Customer Surveys Should Be Too
  • CSAT Reports Shape the Future
  • Heighten Customers’ Brand Loyalty


Cloudcherry Customer Experience Management software helps global enterprises improve customer experience, track customer journeys and boost profitability.

  • A CX Leader in Customer Journey Mapping
  • Gain a 360° View of the Customer
  • Disrupting CX with AI and Machine Learning


Create and distribute surveys with our user-friendly yet advanced online survey tool, then analyse results graphically.

  • Awareness
  • Interest
  • Comparison
  • Consideration
  • Purchase
  • Implementation
  • Support
  • Renewal


Improve customer service and customer experience with Nicereply – online customer satisfaction survey software, including CSAT, NPS & CES 2.0.

  • Get real-time customer feedback
  • Understand your customers
  • Take action to improve
  • Integrate Nicereply with your favourite app
  • Trusted by hundreds of companies


Reach respondents anywhere with our competitively priced and easy to use multi-channel survey software platform.

  • Limitless survey design capabilities
  • Customer Insights without the price tag
  • Choice to host on your premise
  • Simple steps to analyse and share results
  • Many ways to reach respondents
  • Any level of service to help you with projects


BirdEye is the all-in-one customer experience software: Online Reviews, Social, Surveys, Insights, Reputation. Get more reviews & customers with no extra work.

  • Run surveys for everything
  • Gauge customer satisfaction from several angles
  • Sophisticated functionality, simplified
  • Intuitive reporting
  • Close the loop on feedback
  • Distribute surveys through all channels
  • Maximize responses with MessengerAsk the right questions at the right times
  • Custom alert distribution
  • Dive beneath your survey responses


Surveys and unbiased questionnaires for employees, customer satisfaction, market research or events.

  • Customisable design
  • Powerful analysing & reporting
  • Unlimited responses & questions
  • Api & Crm Integration
  • Unlimited support
  • Responsive Themes
  • Offline Survey
  • A global survey solution

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