Top 13 Best Digital Adoption Platforms (DAPs) for Your Customers and Employees in 2024

Digital adoption platform (DAP) is a technological solution designed to help users of software applications understand and effectively utilize the full range of features and functionality of those applications. In other words, a DAP provides a structured approach for users to learn how to use software applications, enhancing their proficiency and enabling them to work more efficiently and effectively.

The goal of a DAP is to decrease the learning curve associated with using new software applications. In most cases, software applications can be complicated and have numerous features and functionalities that may not be immediately apparent to users. This can result in low adoption rates, as users tend to rely on a few familiar features rather than fully exploring the full range of what an application has to offer. A DAP addresses this issue by providing guided and interactive tutorials, step-by-step workflows, and other learning resources that help users familiarize themselves with the full range of an application’s features.

One of the primary benefits of a DAP is that it improves user adoption, which is crucial to the success of any software application. User adoption is the number of users who regularly and consistently use an application to perform their day-to-day tasks. Low user adoption rates can result in lower productivity, lower user satisfaction, and ultimately decrease the ROI of the application. By improving user adoption rates, a DAP can help organizations achieve higher levels of productivity, increased user satisfaction, and a better ROI on their technology investments.

Another significant benefit of a DAP is that it reduces the need for IT and training support. Training and IT support are two of the most expensive components of implementing new software applications. A DAP can help reduce the time and costs associated with IT and training support by providing users with a guided and interactive learning experience that addresses their needs and questions. Additionally, with the gamification aspects of the DAP, users can learn on their own time and at their own pace, which helps minimize the need for expensive classroom-based training sessions.

To utilize a DAP, the first step is to provide relevant content, such as videos and simulations. This content is used to create a guided learning journey that allows users to go through the software application’s features and functionality in a structured and interactive way. The next step is to provide analytics and insights that help monitor user engagement and achievement, as well as identify areas where additional training content might be needed.

In terms of what applications benefit from a DAP, most software applications can benefit. However, the best candidates tend to be complex applications with a wide range of features and functionalities. Examples might include enterprise-wide applications, such as CRMs, ERPs or service management platforms, as well as industry-specific applications like medical records or financial analysis software.

When choosing a digital adoption platform, there are several factors that should be taken into consideration:

Features: Look for a platform that offers a comprehensive set of features, including customized user interfaces, real-time analytics, in-app guidance, and personalized training.
Ease of Use: The platform should be easy to use and navigate, so that employees can quickly get up to speed with their new tools and workflows.
Integration: The platform should seamlessly integrate with your existing software and tools, minimizing the need for additional training and reducing the risk of errors.
Customization: Look for a platform that can be customized to meet your specific business needs, including branding and configuration options.
Support: A good digital adoption platform should provide robust support services, including live training, knowledge base, and technical support.
Scalability: The platform should be able to grow and adapt as your business needs change, ensuring that you can continue to provide the best possible user experience.
Cost: Finally, it is important to consider the cost and value of the digital adoption platform, and to choose one that offers a reasonable pricing structure and delivers measurable ROI.

DAP is a powerful tool that can help organizations improve the user adoption rates of their software applications, as well as minimize the time and resources required for IT and training support. By providing users with a structured and interactive learning experience and gamification elements, a DAP can help organizations achieve higher levels of productivity, increased user satisfaction, and a better ROI on their technology investments. As software applications continue to grow increasingly complex, the role of the DAP is only going to become more critical for organizations looking to stay competitive in the digital age.

WHATFIX

Provide employees with a personalized user onboarding experience and drive digital adoption of your enterprise applications.

Easily onboard remote teams at lightning speed
Turn new users into experts fast
Improve remote employee development and training

PENDO

Pendo’s product experience and digital adoption solutions help companies become product led and deliver digital experiences users love.

A complete product platform
Trusted the world over
More than just software

APTY

Apty is the best Digital Adoption Platform that goes beyond basic walkthroughs by empowering application owners to focus on business processes and outcomes.

Enable Employee Training and Onboarding
Enforce Compliance in Your Business Processes
Accelerate Software Adoption Across the Organization

SHORTWAYS

Accelerate your software adoption and improve your users’ experience with the Shortways virtual Assistant.

Guide your users with contextual step-by-step
Communicate effectively with notification bubbles
Quickly answer user questions with the FAQ
Reduce your user support costs with our assistance requests
Assist and explain your data to your users with contextual help
Easily find content with the search bar

APPLEARN

Bring certainty to the success of your enterprise software with AppLearn Adopt, the data-powered digital adoption solution.

Works with any app or tech stack
Built for mid-to-large enterprise
No-code browser extension
Integration & day-to-day support
Enterprise-grade security

STONLY

Stonly – full suite of tools that integrates with all of your software and provides adaptive guidance everywhere it’s needed.

Powerful, personalized guidance for every single employee
You can easily build, launch and update. Our customer success team will help
Answer every employee question with a knowledge base they’ll actually use
Measure utilization and improve employee experience with powerful analytics

BYTESROUTE

Bytes Route product onboarding tool in order to better onboard your web application and website users by providing them with interactive product tours.

Increased user satisfaction and experience
Less customer support tickets
Increased product consumption
Increased customer retention
Improved trial-to-customer conversion rate
Increased efficiency of the onboarding process
Scalable training effort: every tour available to every student
Allow users or students to retake the tour as many times as they need

USERLANE

Userlane is a market leading digital adoption platform that instantly improves the usage and adoption of your software.

Analyze adoption, optimize experiences
Engage employees
Minimize support requests

ZEAL.TECHNOLOGY

Drive Digital Adoption, Knowledge Retention and Productivity with a Free Trial of the only Universal Contextual Guidance tool that works with all of your applications.

Accelerate digital adoption. Drive long-lasting change.
Increase employee productivity. Shorten the learning curve.
Fully leverage digital tools. Quickly master advanced workflows.
Track success. Learn where your employees need more support.

MYMETASOFTWARE

With myMeta both large, midsize and public companies can provide a better user experience, increase productivity and ensure digital transformation results.

Digital Adoption step-by-step
Tailored User Experience
Cross-platform process orchestration

ONSCREEN

OnScreen is a simple and effective digital adoption platform that helps your employees move faster and do more with SAP ECC, S4HANA or any enterprise application.

Have a subject matter expert walk through any process while using SAP or another application
Quickly add explanatory text and links designed to help the user complete the task efficiently
Assign the guide to users and groups that will benefit from step-by-step assistance in the app