Customer support software or help desk software is a web-based tool used by businesses to manage and organize customer support activities.
Discover the top 12 best Customer Support Software for Small Business
TEAMSUPPORT
TeamSupport is a full product suite of customer service software that empowers you to be customer-centric, naturally.
- Purpose-Built for B2B
- Ticketing Tool
- Customer Success Management
- Powerful Integrations
- Self-Service Options
- Chat Software
ATLASSIAN
Atlassian’s team collaboration software like Jira, Confluence and Trello help teams organize, discuss, and complete shared work.
- Customize branding
- Build a knowledge base
- Listen to your customers
- Speak your customers’ language
- Report on metrics that matter
- Provide in-context support
KAPTURE
Automated Service CRM software to view, respond and resolve tickets from a single platform.
- AI-powered chatbots for faster and 24/7 resolution
- Positive impact on retaining customers and revenue
- Self-help for faster resolution
- Keeps Everything Sorted For Your Agents
- Knowledgeable Agent = Faster Resolution
- Deep Integration To Eliminate Toggling Windows
INTERCOM
Intercom Support uses powerful messaging and automation to show up in-context in your product, app, or website.
- Be there with a powerful Messenger in-context, where it matters
- Automate support and deliver value faster
- A ticketing system that treats people like people
- Happy teams create more loyal customers
- The best support feels personalized, customized, and conversational
SERVICENOW
ServiceNow allows employees to work the way they want to, not how software dictates they have to.
- Unleash the power of IT
- Elevate the employee experience
- Drive customer loyalty
- Build apps fast
DIXA
Dixa’s customer service software helps brands improve their customer experience by unifying all customer service channels in one system.
- Avoid burnout and high churn on your customer service team
- Save money by consolidating your customer support systems
- Get real-time stats on how your agents are performing
- Increase customer satisfaction by ensuring the right conversations go to the right agents
- Offer a unified customer experience across channels
- Capture valuable abandoned conversations by nudging agents when a conversation has been abandoned
KAYAKO
Kayako’s helpdesk software comes with powerful out-of-the-box functionality that makes it easy for customer service teams to begin managing requests and conversations that come through any channel.
- Live Chat Software Included
- Shared Inbox For Customer Conversations
- Customer Self-Help Knowledge Base
- See Real-Time Customer Activity
- Work Better As A Team
USERESPONSE
UseResponse – Implement multi-channel customer support software with powerful tools to reduce support time and improve customer experience.
- 10+ customer support channels at your disposal (email, social media, live chat, community forum, messengers)
- Automated system of notifications & assignments
- Better customer service with SLA, business hours, and satisfaction rating tracking
- Complete pack of tools for organizing seamless customer self-service
- Advanced analytics and reports
ACQUIRE
Transform your messaging, video, and agent workspace and give customers the support they deserve with Acquire’s unified customer service software.
- Be in-the-know with complete customer context
- Automate and customize workflows and routing
- Personalize your live chat experiences
- Let customers choose how to connect
AGILECRM
Agile CRM Software is the best, easy, powerful yet affordable Customer Relationship Management (CRM) with sales and marketing automation for small businesses.
- Ticketing
- Groups
- Smart Views
- Service Level Agreements
- Workflows
- Ticket Labeling
- Canned Responses
- Reporting
SPRINKLR
Sprinklr customer support solutions and software services help your agents deliver seamless, focused experiences to earn the loyalty of your customers.
- Create a seamless experience with 360° customer service
- Reduce handle time by 40% with the industry’s most advanced AI engine
- Increase agent productivity by 1.4x with the world’s only Unified-CXM platform
GORGIAS
Gorgias is the ecommerce helpdesk that turns your customer
service into a profit center.
- Centralize all your support tickets in one place
- Increase conversion rates by turning visitors into shoppers
- Engage with customers before they hit your website
- Unlock sales from support via live chat, text, and social media