When it comes to the construction business, the service and maintenance work is a major task that contractors need to tackle at the office and site. However, understanding the significance of the process, many firms have deployed dedicated construction management software solutions that can help simplify the service and maintenance process.
But the only problem which contractors had to face with their service and maintenance work is using disconnected solutions that often create problems while merging project data. Apart from this, working on disconnected data even makes it difficult for the contractors, project managers, and clients to have access to real-time data. This means when you need to keep a check on the supply chain, equipment, and labor resources, you can never get the liberty to have the most recent and accurate information since no data is synced.
In simple language, using disconnected systems allow project managers and site staff to have partial communication with each other. Though it may appear that the process is functioning, such practices often skip the connectivity requirements with other on-going activities at the site.
Here comes the role of Integrated Construction Management Software solutions. using an integrated solution not only brings all the data together but allows more effective functioning. Since service and maintenance work demand incorporated data, let us quickly jump to learn how an integrated construction management solution could help make the task of service and maintenance easy.
The first and the most important reason why you need integrated construction software is having a clear flow of information with more manageable data. Especially, when you are an organization that needs to work on multiple processes coming together with constant data flow, using an integrated solution can be all the help you need.
From processing of service notifications to invoice data, working on integrated solutions allows you to keep all the information organized. Also, using a comprehensive solution allows you to capture all the project data and have the insights to help with the administrative process.
Service and Maintenance Optimization
Using integrated construction management technology helps you have real-time insights into your business process. Also, lack of updated information can even hamper the business decisions as most errors that are made to a project arise due to incorrect or missing data. Since these errors can appear from anything such as amendments made to the project schedule or inefficient resource allocation, it equally affects the performance of the field supervisors as well as project managers.
However, using an integrated solution benefit your business gather real-time data that can be used to make timely decisions and adjustments to the process for maximum output and cash flow. Also, working on a centralized platform allows your staff to collaborate better while ensuring the right allocation of material as well as labor resources.
Coordinate Better With Your Supply Chain Partners
The next important thing which you need to handle for effective maintenance and service management is having great coordination with supply chain partners. Moreover, it is equally necessary that everyone associated with the supply chain must be associated with the same source. In other words, everyone involved with the project must have access to up-to-date information.
Since successful collaborations are all about keeping the project teams on the same page and speak the same language, integrated software technology helps to have a constant connection with supply chain partners. This helps you to simplify the task of communicating any needs for the existing orders, change orders, as well as receive any notifications related to supplies. For instance, delayed deliveries, shortage of material, wrong material, and similar concerns could be easily shared between the contractors and the supply chain partners. All in all, an integrated solution gives you the access you need for your ERP system ensuring there is one source of truth that works for all through cloud data.
Since we now have a detailed idea of the benefits that one can have with an integrated construction management technology, let us dig into detail why contractors need to digitize their service and maintenance process:
Consider a situation, where you are the owner of a construction business and you receive an order for the upkeep of the existing project such as replacing locks, hinges, or you have the orders for preventive maintenance of the highways or bridges, most of the time such orders come to your company through various means. It can be as simple as a phone call, a printed work order that you receive by fax, it can be an email, or a batch of jobs that come to you in a file.
Since these jobs do not come to you as a single unit and as a bundle of activities, working on manual inputs for the data can create errors. For instance, if you receive a printed order or file that contains all the tasks to be completed, it is possible to get a particular page or document misplaced. Such a situation could bring you the hassle of dealing with work orders as even if you manage to retain the project data with you, the information scattered across different disparate software could make it difficult to complete the job with perfection.
This gap in the process often makes contractors lose the visibility of the project which further leads to loss of control while affecting incoming job orders. Moreover, the unconnected data for various activities need project managers to spend more time on achieving the goals while bringing unwanted expenses that may deteriorate the relationship with clients.
The only solution to resolve any data errors and get the project on schedule is switching to an integrated construction project management software. Also, contractors could experience optimized efficiency, enhanced productivity, and added business benefits when taking their service and maintenance work to a software solution.
Here are a few more reasons why digitization through integrated solutions could help contractors have better business output:
Improved Collaborations With Customers And Partners
When it comes to service and maintenance, it is essential to have effective communication with customers and partners at all stages. Using integrated construction management software allows you to have consistency in communication when dealing with clients, suppliers, and subcontractors.
Besides this, using a cloud-based solution makes it easier to work on the exchange of information while simplifying the process of collecting data for field teams. This even helps the contractors to work on the documentation process with much more ease keeping all the people involved with the project loaded with precise information cutting down any burden related to administration.
Fast & Budget Deliveries
The next reason which makes it a necessity to have dedicated construction management software in place is overcoming the errors in the service and maintenance process. Especially, when working on large projects where so many simultaneous activities are under process, using an integrated software never lets you overlook any mistakes or damage made during the execution process of the project lifecycle.
Also, using an integrated solution even cuts the chances of financial loss which is very prominent in the firms that have limited or no access to real-time data. Adding to that, data stored on a digital platform allows contractors to fasten the progress of the project deliveries while taking a clear view of the costs, overheads, and profit margins.
Last but the most important reason why digitization of service and maintenance work has captured the attention of the construction firms and contractors is the need for improving customer satisfaction rate.
As the use of integrated technology can help project managers and contractors get over the error work, unwanted change requests, and service-related disruptions. As a result, contractors get a chance to leave a stronger and positive impression on the customers improving the scope of business opportunities in the future.
Concluding It All
If you are having a hard time managing your service and maintenance tasks, especially after all the downtime caused due to pandemic, switching to an integrated construction management technology can resolve all your problems while giving you better exposure, enhanced communication, and precise deliveries with data transparency and service optimization.
Ed Williams is the Senior Team Lead at ProjectPro, an integrated construction accounting software. He holds a massive industry experience and is a Microsoft Dynamics expert who is focused on successful implementations. He is a visionary leader and always aim to deliver the best to the construction and project-oriented industries.