Alicia Johnson

Business process outsourcing is essential for every sector that is known to the economy. Right from the ecommerce to the telecom sector, every business leverages the benefits that a call

Chatbots are nothing new for marketers who are busy upgrading their business with automation intelligence solutions. Being aware of the importance of chatbots in marketing, marketers are investing more in

Chatbots integration in social media marketing has become imperative nowadays. Studies have shown that businesses that are implementing this new trending technology are experiencing huge milestones while those who are

In this pandemic situation, work-from-home or remote working facility is more in demand. You can even call this a trend that marketers are accepting every day to streamline their work

One of the best ways BPO Services can provide great value to a company is through lead generation. No matter how big or small in size, the business venture is,

Are you facing trouble in offering high-quality customer experiences? This may happen due to the ongoing pandemic outbreak for which dealing with customers has become a challenging part of the

Good brands never fail to achieve excellent customer service! Whether it is about inbound calls or outbound customer support, successful businesses never find a headache in delivering a quality support

Gone are the days when customers need to make necessary calls, stay on hold for a long time, to get their desired answer to their question from the concerned representative.

When we talk about call center the picture that pops up in our mind is an array of young people handling calls both incoming and outgoing all day long. But

Employee engagement is what every employer demands in his workplace. It is prioritized not just to deliver high productivity and maintain strong employee morale, but even to improve customer satisfaction

Initially outsourcing the BPO Services was an option to save cost. Now it serves as the tool for innovation. This change in thinking caused the businesses to outsource call center

Cold calling is an underestimated term. But it results in 10% conversion rates. Though the percent might seem low to some companies, but provided the volume of the calls made

Many of you may find us crazy while reading this statement. But the truth is if you end up improving your customer support services with digital solutions, you can certainly

Every business, regardless of its type, is heavily dependent upon quality leads. Marketers keeping their pace in this competitive platform, search for different B2B lead generation services to meet various

Call Center Services are the backbone of business sectors, in terms of customer service. Businesses have to maintain a loyal customer base, which can only grow through good company-customer relationships.

There is nothing to hide that the ongoing COVID-19 pandemic outbreak has made a huge negative impact on businesses. Not just it has affected the business sales but also compelled

A business can take up new avenues for the betterment and Lead Generation services are one of them. BPO’s also provide this sort of service among others. Lead generation is

BPO services are pretty popular these days, so much so that the majority of people all over the world know at least some form of it. For a vast majority,

Are you concerned about your customer experience and want to deliver optimum customer support service? To ensure better customer service, businesses should have mastered choosing different communication channels that can

The primary operation of any business or service is related to financial management, as it is the fundamental aspect to sustain a business. Basically, the management has to handle the

Due to the pandemic outbreak, organizations are providing work from home facilities to the employees, keeping their safety in mind. However, it is not easier to manage the entire workforce

As the initial itself suggests, B2B refers to Business-To-Business lead generation services or transactions. It directly interprets into a business relying on the resources provided by another company, literally any

Business Process Outsource is a multi-billion dollar industry and is going to be massive in times to come. But what has caused this unexpected growth in the BPO Services in

Ecommerce industry is experiencing immense growth in recent years. As per the latest report, the online retail market has enjoyed 14% growth in its global sales and is expected to

The Business Process Outsourcing for a certain business refers to a combined operation of delivering accounting, human resources and payroll of third party service providers. In this way, basically, a

Lead Generation has come a long way with the development of technology. Digitalization has brought about new procedures and systems to reach prospective customers. The continuous development in sales and