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Alicia Johnson is an outreach consultant for multiple technologies industries. With expertise in corporate communications and practical knowledge about different technologies, she has spent the past 7 years working in the technologies industry and she loves to share her experience with readers.
CSAT or customer satisfaction is an important factor of any business that creates customer engagement, customer retention, and eventually long-term business growth. No business entity will ever avoid this; neither
When it’s about business growth, tracking productivity and performance of the customer service emerged as the top challenge for customer service leaders. Moreover, even at times during pandemics, businesses are
The phenomenon of outsourcing to a call center service has simultaneously increased in the past two decades. This has coincided with globalization and rapid development in the mediums of communication.
Business process outsourcing is one of the booming sectors of recent days. Companies nowadays whether it’s a startup or multinational giants are outsourcing their several services to various BPO companies
Every organization is concerned about its employee morale and employee productivity. Aren’t you? But how often do you actually assess your employee performance, and what are the different management practices
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