Given the growth and popularity of the eCommerce sector, there is a huge potential for businesses to make an impression and build a great brand. The customer demand has been
A lot of businesses do not consider availing of the services of a call center due to the lack of proper communication and transparency. These, along with the lack of
CSAT or customer satisfaction is an important factor of any business that creates customer engagement, customer retention, and eventually long-term business growth. No business entity will ever avoid this; neither
The demand for chatbots is no longer hidden to anyone. We all know how brilliantly these virtual assistants can draw a conclusion for any business belonging to any field. Considering
When it’s about business growth, tracking productivity and performance of the customer service emerged as the top challenge for customer service leaders. Moreover, even at times during pandemics, businesses are
The phenomenon of outsourcing to a call center service has simultaneously increased in the past two decades. This has coincided with globalization and rapid development in the mediums of communication.
Call center services are a great source of help for the company that needs assistance in certain services. For a developing business, it is most natural to struggle to find
Business process outsourcing is one of the booming sectors of recent days. Companies nowadays whether it’s a startup or multinational giants are outsourcing their several services to various BPO companies
Many businesses rely on BPO Services and outsource their help desk to these eligible partners. Customer satisfaction being the core metric of business growth, every company wants to have a
Knocking the doors of travel agents or making numerous calls to get proper information regarding any trip used to be very tiring and time-consuming for travelers. For them, the entire
Have you ever thought the banking industry will upgrade itself by automating a majority of its operations? Yes, it has and it will continue revolutionizing itself with end-to-end automation using
Every organization is concerned about its employee morale and employee productivity. Aren’t you? But how often do you actually assess your employee performance, and what are the different management practices
Technology is the new age language. Most BPO Services depend on technology. It would be safe to say, often, the sole reason for outsourcing a business is to acquire the
Business Process Outsourcing is a common term these days! It is quite astonishing to witness the sheer growth of BPO services in the past two decades. Any business struggling to
Influencing customers is a way to enhance sales. Many companies complain about the deteriorating call quality and poor customer interaction by team members these days. A lack of connectivity can
Chatbots are now leveraged in various business operations as they are considered the ideal solution to any digital concern. However, the irony is they are exclusively used to provide a
Lately, BPO Services have started popping up in most business ventures as well as industries alike. This growing trend has been made to reality by a combination of two major
This pandemic has taught us the importance of the digital platform. With significant businesses going online, the BPO Services offering ecommerce management support has been the talk of the time!
Are you tired of using boring FAQs on your website? Boring and irrelevant FAQs never attract visitors; instead, they bring a low customer retention rate as their queries remain unsolved.
Customer Service is one of the most critical aspects that determine your business’s growth and success. Customer care decides whether there would be a ‘sale’ and revenue inflow or your
Chatbots are the most preferred option used by the consumers and internal teams to get a proper answer to the raised questions. Studies have featured that around 1.4 billion people
Ecommerce enterprises are much more concerned about their customer experiences and customer support services. Since every online customer relies on online brand reviews and ratings, companies find this imperative to
Have you ever considered bots to be super effective when it comes to managing workforce performance in the workplace? If not yet, it’s time to turn over the old chapters
Every organization demands an effective performance management system to preserve the talents and to embrace high productivity in the business. This is when they visit the top-graded performance management software
Purchasing performance management software is one such commitment that can’t be replaced. In order to manage the workforce and to ensure better productivity, corporate entities rely on a performance management
2021 is a radical year for the companies. Organizations providing BPO Services are grappling with events that took place in 2020 while meeting consumer demands. They provide improved customer experiences.
Assessing the staff performance based on their input and productivity and giving appraisals accordingly is significant with respect to organizational goals. aThis is nothing new to any organization. Corporate entities
People often have a misconception that RPA and AI chatbots are the same things as they are related to automation. However, the in-depth analysis says that there are significant differences
Chatbots or conversational virtual assistants are considered the future of digital marketing. Based on the studies, 89% of consumers prefer using these conversational bots to communicate with the brand and
According to a study, the net worth of BPO services all over the world is around USD 90 million, which shows the huge growth of these services. BPO services are