Alan Shapiro

M. Alan Shapiro is the CEO of Executive Boutique Call Center, an outsource call center and BPO provider. Since 2008, he has been helping his clients’ companies grow by providing them with high quality and reliable outsourcing services from their two offices in Cebu, Philippines. He spends his free time snowboarding, skiing, mountain biking and gardening.

In-House VS. Outsource Support Teams: Which Does My Business Need?

Customer support is one of the subtler components of a smoothly performing business. Regardless of whether its presence is primarily onsite or online, this area extends to delivering the utmost

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