You must be familiar with Customer Feedback Tools. But do you have any idea what it is exactly? Or, to put it another way, why is it significant? Well, this post will tell you everything you need to know about customer feedback tools. In addition, you’ll learn about the 9 finest and free customer feedback tools for businesses in 2022.
So In simple words: Customer feedback software collects, sorts, and analyses data!!
Even in the past, businesses used to send out survey forms via post or snail mail, asking people for their opinions. Even back then, it was so crucial to know what customers thought that most (if not all) survey forms included pre-paid postage to encourage people to respond.
As per Forbes, customer-centric businesses are 60% more lucrative than non-customer-centric businesses. It would not be wrong to say that Customer feedback is a crucial asset for companies.
For example: Software companies can use it to solve faults and develop new features. It can be used by retailers to audit their shipping processes and inventory stock. Restaurants can use it to inform menu modifications or improve the eating experience.
Till now you must have an idea of what customer feedback is and what customer feedback tools are. Continue reading this post to learn about the 9 top customer feedback survey tools for business to improve their services and so ranking.
Why Do We Need Customer Feedback?
We all know that customer satisfaction is the primary goal of every business. Customers are the only ones who can guarantee that your business will make money. Customer happiness is the cornerstone of the business world. As a result, Customer feedback is essential since it informs us about what customers think about our products and services.
But how can we tell if a customer is satisfied? There isn’t a genie who will walk up to you and speak to you. Instead, the company must communicate with its customers to avoid further escalation.
Benefits Of Customer Feedback
- When we look at services like TripAdvisor, Yelp, Zomato, SuperPages, and others, we can see how important customer feedback is.
- The main purpose of these sites is to serve as review hubs. For practically every brand, there are multiple reviews available. People read these reviews in advance and use them to make important purchasing decisions.
- Businesses, on the other hand, use these reviews to improve their services. This is how significant client feedback is.
You must have understood that: Businesses necessitate customer feedback, and that collecting this data involves the use of Customer feedback tools.
There are numerous such tools available in the market, but picking the best might be difficult. So, if you’re interested in learning which feedback tool offers the best services, keep reading.
9 Top Customer Feedback Tools Which You Can Use In 2023
Zonka Feedback
Zonka Feedback is a simple and reliable feedback solution that allows collecting omnichannel feedback with CSAT, CES, NPS, and other detailed feedback surveys. It consists of ready-to-use survey templates for various industries, use survey logic, and collect insightful feedback interactively.
It also features automated reports where you can see overall customer satisfaction, leading challenges, customer sentiments, complaint trends, and other insights. The survey tool also allows automated surveys and centralized data management via various integrations.
Exciting Features:
- You can use from 500+ templates and customize them as per your brand voice.
- You can automate surveys at important touchpoints and events.
- You can integrate the survey tool with software like Salesforce, HubSpot, Zendesk, Intercom, Slack, Google Sheets, MailChimp, etc.
Fynzo Customer Feedback Software
Forms and surveys are a terrific way to obtain feedback from your consumers, but when they’re too lengthy or dull, they may be off-putting. This is where the Fynzo customer feedback tool enters in, with user-friendly, attractively designed forms that are a pleasure to complete.
Exciting Features:
- Fynzo provides interactive forms, which assist to connect more people and provide you with more data.
- You won’t be complaining about data delays when you use Fynzo’s customer feedback platform.
- It stands out because of its real-time feedback gathering feature.
- It allows users to obtain live alerts from users on their websites or mobile apps.
It offers the best features to make the work easier for the customers.
Qualaroo
Qualaroo is a one-of-a-kind customer feedback tool. It has built a great reputation as a customer feedback tool owing to its feature-rich and customizable templates for quick survey setup.
Exciting Features:
- It is a customer feedback solution that allows your customers to receive qualitative insights through surveys and questionnaires, which collect more information than traditional email surveys.
- Not only that, but Qualaroo also features an AI-enabled analysis feature that can determine intentions and emotions from open-ended survey responses.
Proprofs
ProProfs Survey Maker is one of the greatest options for customer feedback solutions when it comes to ease of use. Creating a survey is incredibly simple, saving you a significant amount of time and effort that would otherwise be spent navigating difficult survey designs.
Exciting Features:
- It’s also extremely flexible, allowing you to design a variety of surveys and forms, such as quizzes and polls.
- With over one million readily available survey questions and 100+ survey templates, you can get started right away.
SurveyMonkey
When it comes to collecting customer feedback, Surveymonkey is a great option. SurveyMonkey has a lot of features, but some of them are buried beneath a lot of clutter.
Exciting Features:
- SurveyMonkey can handle practically all survey needs because of its built-in customisable and collaborative features.
- And you don’t have to be concerned about survey data security any longer. SurveyMonkey is the most secure and encrypted survey platform available.
Typeform
By its simple and captivating survey solutions, Typeform is a popular feedback collecting tool. When it comes to adding additional features like videos and graphics, Typeform comes in useful, and the interactive, one question at a time kind of survey experience has a lot of followers. Overall, the survey creation interface is fairly user-friendly.
Exciting Features:
- Pre-made layouts, an engaging editor, and built-in photo and video libraries are all included in the platform.
- It has conditional logic that reveals the appropriate follow-up questions to give your users a more interactive experience.
- For your convenience, Typeform provides for integration with a wide variety of business tools.
Qualtrics
You can quickly gather feedback with Qualtrics’ client feedback software at every significant touchpoint and analyse their remarks in real-time.
Exciting Features:
- Through Qualtrics, you may use a choice of distribution strategies to perform surveys, feedback, and quizzes. Reports with the results can be seen and downloaded.
- You may exchange surveys and results, as well as collaborate with other users, using Qualtrics.
SurveySparrow
The chat interface of SurveySparrow is so engaging that it guarantees 40% more responses than any other software. With affordable pricing, round-the-clock assistance, and an excellent tool, SurveySparrow will make collecting consumer feedback a breeze. Even if you don’t know how to code, you may construct chatbots for your website and get feedback from your visitors.
Exciting Features:
- SurveySparrow is a one-of-a-kind continuous quality enhancement platform that enables the consumer feedback circuit to be sealed and issues to be resolved.
- The site has just launched a first-of-its-kind video survey to boost engagement even further.
Survicate
Survicate is the customer survey tools for you if you’re seeking ones that connect seamlessly with your marketing software. It integrates with HubSpot, Mailchimp, Slack, and other services. Survicate makes it easy to get feedback from website visitors, incorporate surveys into emails, and even discover more about your mobile users.
Exciting Features:
- Users can export responses to XLS, CSV, Google Sheets, or your CRM system.
- It allows you to connect to a variety of tools for your convenience.
UserReport
UserReport is a customer feedback platform built around two main widgets. The first is a survey widget, and the second is a feedback widget. This may be linked to your website or mobile app, allowing you to directly engage with your customers. Not only that, but it also assists in obtaining real-time information from your site and determining how your clients believe you might improve your services.
Exciting Features:
- It takes real-time insights from website visitors and determines how your customers believe you might improve.
- Users can vote on feature requests in UserReport, making it easy to prioritise the ones that will have the most impact.
Conclusion
Have you ever wondered why Customer Feedback Software can make such a significant difference? No matter how hard you try to please your customers, it all boils down to one simple question: have you asked them what they want? Have you ever inquired about or worked out why they stopped purchasing from your company?
There’s a narrow line between following up with clients while they’re still in your store or the middle of a transaction and annoying them with spammy emails and endless texts. It’s one thing to be cautious, but it’s quite another to become a nuisance.
The purpose of customer satisfaction survey tools is important in creating a fine taste in your clients’ mouths while they are doing business with you and subsequently. You may win over your clients’ hearts and still give them a share of the opinions you have by using tasteful surveys, classy interfaces, and slick designs, as well as well-planned implementation.
So, now that you have some of the best software for gauging your customer’s pulse, choose intelligently, keeping in mind your requirements, and make your choice appropriately.